This Privacy Policy ("Policy") outlines the protocols used by VidoHost, Inc. and its corporate partners ("VidoHost," "we," "our," or "us") regarding the collection, management, protection, and disclosure of data gathered through your use of our platforms (including www.vidohost.com, my.vidohost.com), applications, and hosted services (collectively, the "Services"). This document also clarifies the options available to you for accessing and managing your personal data. Please note that this Privacy Policy ("the Policy") does not govern the specific data that you, as our client, may process or host on our infrastructure during your use of our Services.
At VidoHost, we prioritize your privacy and aim to foster transparent, long-term partnerships built on integrity. We collect personal information exclusively to facilitate the delivery of high-quality hosting solutions and digital products. We may obtain data about our users ("you," "your," or "users") through various channels: information provided during account creation; automated data from service interaction; logs from Live Chat, support tickets, or phone calls; and data shared by our authorized third-party partners. The categories of personal information we process include:
We encourage a thorough review of this Policy to stay informed about your digital rights. We adhere to industry-leading security standards to safeguard your information during transfer and while stored on our servers. Should you have inquiries regarding our data management or your legal rights, you may contact our Data Protection Officer ("DPO") and their specialized support unit at [email protected]. This communication channel is monitored daily to ensure we maintain the highest levels of user trust.
Information Voluntarily Provided
To access the full spectrum of our Services, we require specific personal details (such as contact info and name). The scope of this data is determined by the specific interaction or service level you choose.
Service Registration. We collect details related to your customer profile, including account identifiers, transaction history, renewal dates, and service inquiries. During the registration of an Account, we collect contact details such as your name, corporate affiliation, physical address, email, and phone number. Furthermore, domain name registration mandates that we collect and share "Domain Name Registration Information" (for the registrant, admin, and technical contacts) with the relevant registries and public databases.
Financial Data. When you input payment details into your Account, that information is routed via encrypted channels directly to our PCI-compliant payment gateways. Your browser will display a security icon during this transmission. VidoHost does not store raw credit card numbers or banking details on our internal servers; however, we maintain access to transaction tokens and billing profiles via our third-party processors.
Direct Correspondence. If you reach out to us, we may collect your name, email, and the specific contents of your inquiry or file attachments to provide effective support. The depth of data collected depends on whether the inquiry is related to sales, technical troubleshooting, or billing. We will clarify the necessity of any additional information at the time of the request.
Automated Data Collection.
Server Activity Logs. Our systems automatically record certain technical data in log files. This includes IP addresses, browser specifications, ISP data, referring and exit pages, OS details, timestamps, and navigation paths. This data helps us optimize site performance, diagnose server irregularities, and tailor the user experience. This technical data is generally kept anonymous unless required to investigate fraudulent activity or system abuse.
Tracking and Cookies. Like most professional platforms, we utilize browser cookies—small data files stored on your device—to recognize your session. These tools help us analyze user trends, track link engagement, and identify device types. This allows us to improve service performance and offer relevant products based on your browsing habits. We may monitor your interactions across different VidoHost-owned domains.
We categorize these tools as: (i) "Essential Cookies" for site functionality, (ii) "Performance Cookies" for site optimization and analytics, (iii) "Functional Cookies" for remembering user preferences, and (iv) "Marketing Cookies" for delivering relevant ad content. We also use cookies to attribute referrals to our affiliates. You can manage these settings through your browser or by visiting our detailed Cookie Policy.
Platform Usage Metrics. We monitor how you interact with our hosting infrastructure, including CPU and RAM usage, disk capacity, and system-level performance. This data is vital for maintaining the health of our network, developing new features, and ensuring the security of all customers. We use these metrics to generate business intelligence and report on our operational efficiency.
User Research. We may invite you to participate in periodic surveys. These are entirely voluntary but provide us with the feedback necessary to improve our service delivery. Your responses are handled with strict confidentiality, even when managed by a third-party research firm.
Client Endorsements. You may provide us with verbal or written testimonials regarding your experience ("Endorsement"). We reserve the right to use these for marketing purposes across various media. We may edit these for length or clarity while maintaining the original meaning. In these instances, you consent to the publication of your first name, last initial, and regional location. To request the removal of a testimonial, please email [email protected].
Social Integrations. Our Site features social widgets (like the Facebook "Like" button). These tools may record your IP address and browsing path to function correctly. These features are often hosted by third parties, and your interaction with them is governed by the privacy terms of the respective provider.
Data from External Sources.
Linked Accounts. If you connect our Services to external accounts, we receive authentication tokens to facilitate the link. You can manage what data is shared by adjusting the privacy settings on those third-party platforms.
Business Partners. We may supplement our internal data with publicly available information from partners to better personalize our offerings and suggest products that align with your business needs.
Information Managed by Our Clients.
Our customers utilize our infrastructure to host their own data. In these cases, VidoHost acts as a service provider, and the customer acts as the data controller. We do not use or disclose this hosted data except as directed by the customer or as required for technical maintenance. If your data is being managed by one of our clients, please contact them directly regarding your privacy concerns.
We process Personal Data to manage our business operations, provide technical support, and enhance the user journey. Specifically, we use your data to:
To ensure you remain informed about your account status, we may utilize various channels—such as email, SMS, or phone—to contact you regarding upcoming or overdue service renewals.
VidoHost only shares data with third parties when necessary to fulfill a service request or perform a business function on our behalf. These partners are contractually bound to strict data protection standards and are prohibited from using your data for any other purpose.
Service Providers. We share data with vendors who assist in areas such as technical infrastructure, marketing, and promotional communications (like software update alerts or special deals). Aggregated Data. We may share anonymized, high-level demographic data with partners for research purposes, provided the data cannot be traced back to an individual.
Interest-Based Marketing. We work with advertising networks to display ads based on your interests and past interactions with our site. These partners use cookies and pixels to track your browsing habits and measure the success of marketing campaigns.
VidoHost allows for "opt-out" signals. You can manage your marketing preferences in the "Privacy and Security" section of the Client Area or by using the "unsubscribe" link found in our promotional emails.
Web Analytics. We use tools like Google Analytics to evaluate how users interact with our Site. These tools use persistent cookies to recognize returning guests. You can learn more about how Google handles this data at http://www.google.com/policies/privacy/partners/.
Corporate Transitions. In the event of a merger, sale of assets, or restructuring, user data may be transferred to the acquiring entity as part of the business assets.
Legal Mandates. We may disclose information to (i) comply with legal processes or government subpoenas; (ii) enforce our Terms of Service; (iii) resolve security or technical issues; or (iv) protect the safety and rights of VidoHost, its users, and the general public. This includes sharing data for fraud and malware prevention.
Our legal basis for managing your information depends on the specific context of the collection.
Generally, we process data only (i) to fulfill our contract with you; (ii) when it serves our legitimate business interests (like improving our platform or marketing) without infringing on your rights; or (iii) when we have your explicit consent. We have a primary interest in operating our network safely and responding to your support inquiries.
In certain scenarios, we may be legally required to collect data to protect the vital interests of you or another person.
We will clearly indicate when data is mandatory for legal or contractual purposes at the time of collection, along with the potential consequences of not providing that information.
Our platform may link to third-party sites or services. We do not control and are not liable for the privacy practices of these external entities. We suggest reviewing their individual privacy policies before engaging with them.
VidoHost employs robust technical and organizational measures—including physical, electronic, and managerial safeguards—to prevent unauthorized access or loss of data. While we implement high-level security to match the risks involved, please remember that no data transmission over the internet can be guaranteed as 100% immune to risk.
We keep your personal data for as long as we have a legitimate business or legal requirement to do so (for example, while your account is active or to satisfy tax and accounting rules).
Retention factors include:
Following a cancellation, VidoHost retains data for at least 30 days to ensure service continuity during transitions. You may invoke your "Right to be Forgotten" via the Client Area. However, we may still retain certain activity logs, invoices, and support records for a minimum of 6 months (or longer if required) to satisfy accounting and legal compliance audits.
You can view, modify, or export your personal data and subscription settings by logging into the "Personal Details" section of your Client Area. Requests to delete data will be honored unless the information is still required for active services, legal record-keeping, or legitimate business purposes. Note that if you deactivate your account, some public activity performed prior to deletion may persist in our archives.
To ensure security, we may verify your identity before making changes. Access to your data may be restricted if it would compromise the privacy of others, violate trade secrets, or interfere with a legal investigation.
Residents of the European Economic Area (EEA) possess specific data protection rights:
Right of Access: You can view and edit your profile data through the Client Area. You may also request a full copy of your data via the "Subject Access Request" tool in your Privacy Settings. Additionally, you can object to data processing or request data portability by contacting [email protected].
Right to Opt-Out of Marketing: You can manage your marketing consent via the Client Area "Privacy Settings" or by using the "Unsubscribe" links in our emails.
Right to Withdraw Consent: If we process data based on your consent, you may withdraw it at any time. This will not affect the legality of processing performed prior to the withdrawal.
Right to Lodge a Complaint: You have the legal right to report our data practices to a data protection authority in your region.
We respond to all requests in accordance with applicable GDPR timeframes. You may withdraw consent for our Privacy and Security policies via the Client Area, though this will necessitate the termination of your Services as we will no longer be able to manage your account.
When you exercise your Right to be Forgotten, you acknowledge that:
EU Representative: In accordance with Article 27 of the GDPR, VidoHost Inc. has designated the European Data Protection Office (EDPO) as its regional representative. You may reach EDPO:
You may use many features of our Site without registering, which limits the data we collect. You may also opt-out of promotional emails at any time. Note that even if you opt-out of marketing, you will still receive transactional emails related to your account and billing.
While you can disable cookies in your browser, doing so may prevent you from using certain interactive features of our Services. You will still see ads, but they will not be tailored to your browsing history.
Our Services are strictly for individuals aged 13 and older. We do not knowingly target or collect data from children under 13. If we discover that a minor under 13 has provided personal information, we will take immediate steps to delete it. If you believe we have accidentally collected data from a child, please contact us.
We may update this Privacy Policy to reflect changes in our data practices. We will post the revised version here and update the "Last Updated" date. For significant changes, we will provide more prominent notice via email or through the Client Area dashboard. We suggest checking this page periodically.
VidoHost is a global operation. Your data may be transferred to and processed in countries other than your own. These nations may have different data protection laws. Regardless of where the data is processed, we apply the same protections described in this Policy.
Support and Inquiries
For any questions regarding this Policy, please email us at [email protected].
We strive to address all inquiries within thirty (30) business days.
The primary data controller for your information is VidoHost, INC.
Last Updated 28/12/2025