This Privacy Policy explains how VidoHost ("VidoHost," "Company," "we," "our," or "us") collects, uses, stores, protects, and shares information when you visit our websites, access your account, purchase our products, or use our services. It also describes the choices and rights available to you regarding your personal information.
This Privacy Policy supplements and is subject to the Universal Terms of Service of VidoHost, including any applicable parent companies, subsidiaries, affiliates, and associated brands (collectively referred to as the "Company"). These terms are incorporated into this Privacy Policy by reference. Capitalized terms not defined in this document have the meanings assigned to them in the Universal Terms of Service. If a provision of this Privacy Policy conflicts with the Universal Terms of Service, this Privacy Policy will govern the matter covered by that conflict. By using our services, you acknowledge that you have reviewed this Privacy Policy and our Data Processing Addendum.
By accessing our websites, signing in to or creating a customer account, registering for our products, or using our services, you agree to this Privacy Policy and the applicable agreements governing your use of our services. We may need to collect certain personal information to establish your account, process your requests, and provide the products or services you select. If you choose not to provide information that is necessary for these purposes, we may be unable to complete your registration, provide particular services, or grant access to certain website features.
This Privacy Policy describes the information we collect, the reasons we collect it, and how we process and protect personal information. It also explains the options available to you for accessing, reviewing, correcting, or requesting the deletion of information handled by VidoHost and its service providers. If you have questions about our privacy practices or the rights described in this policy, you may contact our Data Protection Team at privacy@vidohost.com. Please allow 2 to 3 business days for an initial response.
VidoHost may revise or update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices. Updates will become effective when published on the relevant website, unless otherwise stated. The latest revision date will be displayed in the "Last Updated" information at the top of this policy. If you continue to access our websites, maintain your account, or use our products after an update takes effect, your continued use will be subject to the revised policy, to the extent permitted by applicable law. We may notify you of significant changes by email or through your customer account, but we are not required to send a separate notification for every revision. You are responsible for maintaining accurate account details and a working email address. We are not responsible for notifications that cannot be delivered because your contact information is inaccurate or you do not access your account.
We may collect personal information when you communicate with us by telephone, text message, SMS, email, written correspondence, customer account, website forms, or other interactions involving our websites and services. The information collected depends on how you interact with VidoHost and may include your name, email address, postal address, telephone number, date of birth, IP address, billing and payment details, delivery information, account information, and other information needed to identify you or provide the requested services.
We may use this information for the following purposes:
5.1.1 Registration and Account Management. To create, maintain, and administer your customer account, verify account details, provide access to purchased products, process payments and credits, and manage applicable promotional programs.
5.1.2 Website and Service Improvement. To analyze how our websites and products are used, identify areas for improvement, enhance performance, and provide a more useful and personalized experience.
5.1.3 Personalization and Offers. To provide information about relevant products, services, promotions, and special offers from VidoHost, its affiliates, or selected partners, where permitted by applicable law and your communication preferences.
5.1.4 Communication and Support. To respond to questions, requests, complaints, and feedback; provide customer support; communicate service updates; and manage interactions with our team. Where appropriate, we may also manage reviews, forum contributions, photographs, videos, and other content submitted through our services.
5.1.5 Legal Compliance and Protection. To resolve disputes, investigate technical problems, detect and prevent fraud, address security incidents, comply with applicable laws and regulations, respond to lawful requests, protect our rights and property, and enforce relevant agreements. Payment information may also be processed to complete transactions and help identify fraudulent or prohibited activities.
Where applicable law requires safeguards for automated decisions involving personal information, we will implement the required measures, including applicable rights to obtain human review or intervention.
5.1.6 Text Messages and SMS Consent. When you submit a website form, use an applicable account management platform, or enroll in two-factor authentication (2FA), multi-factor authentication (MFA), or service status notifications by SMS, you consent to receive the relevant security or service-related messages at the telephone number you provide. These messages may be sent using automated messaging technology and are intended for authentication, account protection, and service status notifications rather than promotional marketing. SMS consent is not a condition of purchase. By providing a telephone number, you confirm that you are its lawful owner or an authorized user. We will not share your number with third parties except as necessary to provide the requested service, as described in our Universal Terms of Service, or as otherwise permitted or required by law. Message and data charges may apply, and message frequency may vary. You may opt out by replying "STOP" or using an available unsubscribe option. You may reply "HELP" for assistance. Additional information is available in this Privacy Policy, our Universal Terms of Service, and our Trust Center.
We may collect information about your browsing activity and use of our websites, products, and online resources that does not directly identify you as an individual. This information may be collected through cookies, tags, web beacons, chatbots, analytics tools, and similar technologies operated by VidoHost or authorized third-party providers. Examples include search terms, browser type, device and operating system details, internet service provider, website activity, referring and exit pages, platform information, timestamps, page clicks, navigation activity, and advertisements viewed. Third-party analytics tools may also collect general business or industry information. This information is collectively referred to as "Non-Personal Information" in this policy.
We use cookies and similar technologies to understand website usage, improve our services, and support website functionality. You can configure your browser to block cookies or notify you when cookies are placed. However, disabling cookies may prevent some website features or services from functioning as intended. For further information, please review our Cookie Policy.
Do Not Track (DNT) is a browser preference that can signal a request not to track certain online activities. We respect applicable privacy requirements concerning these signals and handle tracking information in accordance with this Privacy Policy and applicable law.
We collect personal information through direct interactions with you, including telephone calls, text messages, emails, written communications, website forms, customer account activity, product registrations, purchases, and requests for support. The information collected depends on the services you use and the details you choose or are required to provide. We may also receive information through authorized service providers when necessary to operate our services, process transactions, or fulfill your requests.
VidoHost seeks to collect only the information reasonably needed for legitimate business purposes. We use personal information when you have provided permission, when it is necessary to supply our websites or products, or when processing is otherwise permitted or required by applicable law.
Depending on the circumstances, we may use personal information to:
If you access our websites or products from a country different from the country where our servers or service providers operate, your information may be processed or transferred across international borders. Where such transfers occur, we will handle personal information in accordance with this Privacy Policy and applicable data protection requirements.
We may share personal information with third parties when needed to fulfill your service requests or support our business operations. These parties may provide payment processing, technical support, infrastructure, analytics, communications, security, or other services on our behalf. We seek to use providers that implement appropriate safeguards and are subject to contractual obligations governing their handling of personal information. For additional information, please review our Subprocessor List.
We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to comply with a valid legal process, governmental request, court order, warrant, subpoena, or regulatory obligation. We may also disclose information to investigate or prevent fraud, protect our rights and property, enforce our agreements, address security concerns, protect the safety of our personnel or other individuals, or prevent unlawful activity. Where legally permitted, we may take reasonable steps to notify affected customers when their information is requested through a legal process. Information may also be transferred as part of a merger, acquisition, restructuring, sale of assets, bankruptcy proceeding, or similar business transaction, subject to applicable law.
You may be able to access, review, and update personal information by signing in to your customer account. You may also submit a request to delete personal information by contacting privacy@vidohost.com. We will evaluate such requests in accordance with applicable law. Certain information may need to be retained to provide active services, fulfill legitimate business purposes, meet legal obligations, maintain required records, or resolve disputes. For additional information about data processing, please review our Data Processing Addendum.
We generally retain personal information while your customer account remains active or for as long as necessary to provide the products and services you have requested. Information may also be retained for the following purposes:
Retention periods may vary depending on the type of information and the purpose for which it was collected. We do not intend to retain personal information longer than reasonably necessary for the purposes described in this policy, except where additional retention is permitted or required by law. When information is no longer required, we may delete it or anonymize it, subject to applicable retention requirements.
We may use information that does not directly identify an individual to understand website usage, improve the functionality of our products, evaluate service performance, and support other legitimate business activities. We may share this information with service providers, analytics partners, and other third parties or allow them to use cookies, tags, web beacons, and similar technologies to collect additional information. If you follow an advertisement or link to a website operated by another company, that website may have its own privacy practices and policies. We encourage you to review those policies before providing information to an external service.
VidoHost and authorized third-party providers may use analytics and tracking technologies to understand how visitors and customers interact with our websites, products, and services. These technologies may collect information about browsing activity, interactions, and devices used to access our services.
Some usage information may be collected whether or not you are signed in, registered, or maintaining a customer account. Where permitted by applicable law, we may associate certain tracking information with an account and handle it in accordance with this Privacy Policy.
Advertising partners and other third parties may use tracking technologies to collect information about activity on our websites, within our products, and across other websites or applications. Depending on the technology and applicable settings, this information may be used to measure advertising performance, understand user interests, or determine which advertisements may be displayed to a visitor.
We may use remarketing services to display advertisements on third-party websites to people who have previously visited our websites or interacted with our products, where permitted by applicable law and user preferences.
VidoHost and its authorized service providers or advertising partners may use cookies and similar technologies to measure, improve, and support our websites and products, including delivering advertisements based on previous visits or interactions. Additional information about relevant service providers may be available in our Subprocessor List.
Depending on your location and the laws that apply, you may have rights concerning your personal information under privacy laws such as the California Consumer Privacy Act (CCPA), California's Shine the Light law, and the General Data Protection Regulation (GDPR). These rights may include requesting information about certain disclosures of personal information for marketing purposes. Where applicable, a request may cover the categories of information shared and the businesses that received it during the relevant reporting period.
We review and respond to eligible privacy requests in accordance with applicable requirements. Information about reported privacy requests and responses may be available through our Privacy Request Reporting page. Reported metrics may i